Privacy policy

Last updated: 23 October 2026

Who we are

This website, thehelpdeskplus.com, is run by TheHelpDeskPlus Limited, an IT support and management company based at Nii Adjein Ayirebin St, Trade Fair La, Accra, Ghana (P.O. Box AN 18711, Accra North).

We follow Ghana's Data Protection Act, 2012 (Act 843). When we say "we" or "us" in this policy, we mean TheHelpDeskPlus Limited.

What we collect, and why

We collect only what you choose to give us on our forms, and only to deal with the request you have made.

• Contact form: your name, email address, optional phone number, the topic, an optional subject and your message. We use these to reply to you.
• Support request form: your name, optional business or organisation, email address, phone number, what the request is about, how urgent it is, and a description of the problem. We use these to contact you and help you with the problem.
• Quote request form: your name, business or organisation, email address, phone number, the services you are interested in, optional details about the size of your business and any IT staff you have, and an optional message. We use these to contact you and prepare a quote.
• WhatsApp: if you choose to message us on WhatsApp, we see your phone number, your name on WhatsApp and what you send us.

On the support and quote forms you are asked to tick a box to agree that we may use your details for this purpose. You may withdraw that agreement at any time (see "Your rights" below).

Please do not send us passwords, bank details, identity card numbers or other sensitive information on our forms, by email or on WhatsApp. If we need access to a system to help you, we will agree a safe way to do that with you.

How your information is handled

This website has no database and no user accounts. When you send a form, the website turns it into an email and sends it to our mailbox. The website does not keep a copy of your message. The copy that reaches us stays in our email, where only the staff who need it can read it.

This website is hosted by Infomaniak, a Swiss hosting provider, and our email also runs on Infomaniak's mail service. Infomaniak processes your information for us as our service provider. Because Infomaniak is outside Ghana, your information is sent abroad when you use a form. We use it only for the purposes explained here.

Who else sees it

We do not sell your information, and we do not use it for advertising. We share it only:

• with our staff who need it to deal with your request;
• with our service providers, such as Infomaniak (hosting and email) and Google (reCAPTCHA, and Google Maps if you open the map); and
• where the law requires us to, for example when a court or authority asks.

Spam protection (Google reCAPTCHA)

To stop automated spam, our forms use Google reCAPTCHA. It checks whether the person using the form is real. To do this, reCAPTCHA reads some information from your browser and device, such as your IP address and how you interact with the page, and may use cookies or similar storage. Google receives this information and uses it under the Google Privacy Policy and Terms of Service. The check is only loaded on pages that have a form.

Cookies and tracking

This website does not set cookies, and it has no analytics, advertising or social media trackers, so it does not show a cookie banner. Your browser keeps a small temporary note, which is deleted when you close the tab, so the page transition does not play twice in a row. It is never sent to us.

The map on our contact page is not loaded until you choose to show it. When you do, Google Maps loads and may set cookies. If you use the WhatsApp button or follow a link to another website, such as Facebook or Instagram, that service's own privacy policy applies.

Like all web servers, our hosting provider records technical details of each visit, such as your IP address, the page you asked for and the time. This is used to keep the website secure and running, and is deleted by the provider after a period set by them.

How long we keep your information

We keep enquiries and requests only for as long as we need them for the reason you gave them to us: for example, while we deal with your problem or prepare your quote, and for a reasonable time afterwards in case you ask about it again. If you become a client, we keep the information we need to look after your account and meet our legal obligations. After that we delete it. You can ask us to delete yours sooner at any time.

How we protect it

• The website works over an encrypted (HTTPS) connection.
• Forms are protected against spam and abuse, and limit how many messages can be sent in a short time.
• Only staff who need your information to deal with your request can read it.

No system is completely secure, so please do not send us anything you would not want us to have.

Your rights

Under the Data Protection Act, 2012, you can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or out of date;
• delete your information, or stop using it, where we no longer need it; and
• stop using your information if you object, or if you withdraw the agreement you gave us.

To do any of these, email info@thehelpdeskplus.com or call +233 27 088 2777. Tell us which form you used and the email address you used on it, so that we can find your information. We may need to confirm that you are the person concerned before we share or change anything.

If you are not happy with how we handle your information, please tell us first so that we can put it right. You also have the right to complain to Ghana's Data Protection Commission.

Young people

Our services and forms are for businesses and adults. If you are under 18, please ask a parent or guardian to contact us for you.

Changes to this policy

If we change how we handle your information, we will update this page and the date at the top.

Contact us about privacy

TheHelpDeskPlus Limited
Nii Adjein Ayirebin St, Trade Fair La, Accra
P.O. Box AN 18711, Accra North
Email: info@thehelpdeskplus.com
Phone: +233 27 088 2777