Frequently asked questions
How can we help your business?
Through the collaboration with customers in discussing needs and demand, we're able to attain mutual understanding, gain customer trust to offer appropriate advice, and bring about suggestions on suitable technology to transform your business.
What are the advantages of TheHelpDeskPlus?
We take into consideration every little detail to make sure the system run smoothly and responsively. TheHelpDeskPlus employs a new technique called Minified Technology for securing customers' database & building up highly confidential firewalls.
How working process is simplified?
We reduce redundant complex calculations and lengthy erroneous code texts with simpler ones to ensure we run seamlessly and the design is reserved in its best form when viewed from a wide range of mobile devices & browsers.
Can I Get a Virus on a Mac?
Unfortunately, it’s a myth that Macs are bulletproof against cyber-attacks, and they can get viruses. To help prevent this, as a minimum you should invest in anti-virus software, and ensure your OS is kept up to date at all times.
Why Did My Computer Just Shut Down?
Your computer fans can only take so much dust in them before they start to overheat. The best way to prevent this is to regularly clean and dust your desktop or laptop. If you can’t for some reason get it to turn back on, just give us a ring and one of our tech experts can help.
What Happens if My Website Gets Hacked?
It’s usually because the hackers figured out your username and password. The best way to avoid this is by creating unique and strong passwords for different sites and accounts. Never have the same two passwords and hackers will always have trouble getting into your secure assets.
Frequently asked questions
New multiple site connectivity
We use a newly developed technology to connect sites that are based on different types of servers and networks, SiteConnect, which helps to reduce the misinterpretation of signals as well as the loss of data during transfering.
IT security & software
To keep your systems, your devices, and network stay secure, we have developed a new program that limits the access of suspicious objects or people and authenticate all logins to the system.
Weak hosted capability
Some hosts are unaware of the potential risks as well as security loopholes in their system. By detecting these errors and taking prompt actions on improving firewalls, we can upgrade the system security.
Build internal network
The internal network is essential for all companies and corporations, especially for those working in IT sector. To avoid possible risks when sharing internal confidential files and documentation to an external receiver, internal network must be strong.